Frequently Asked Questions - Gift Cards

Yes we do. Do contact our team via love@caramelmonster.com and we will try our best to further assist you on this.

You may also purchase Gift Certificates here which will have a validity of 6 months. 

6 months from the date of purchase. Please ensure it is utilized before the expiration date, as we are unable to extend its validity.

As our system delivers the gift certificate instantly to the email address provided at checkout, we recommend completing the purchase on the exact day you wish for them to receive it.

Simply input the recipient’s email address at checkout, and they will receive their digital gift certificate via email. 

Yes. Orders purchased using Gift Certificates are eligible for return or exchange in accordance with our Return & Exchange Policy.

If the total order value is less than the value of the gift certificate, the remaining balance will stay on the certificate for future use, provided it is spent before the 6-month expiration date.

Gift Certificates are non-transferable and can only be utilised by the recipient using the email address to which the Gift Certificate was issued.