International Shipping

Customer Service and Operation Specialist - Full-time

Main Responsibilities:

  • Customer service management such as daily customer enquiries and comments on Instagram and via Caramel Monster’s main service email.
  • Handle returns, exchanges queries and other ad hoc requests on Instagram and email for customers.
  • Ensure that Instagram DMs, Message Requests and IG post comments are attended to within a time frame of 24 hours.
  • Ensure that email queries by customers with a response timeframe of 48 hours.
  • Assist with order processing and packing on selected days of the week
  • Attend to customers’ needs during the studio pop up sessions once a month.
  • When necessary assist in stocktaking and inventory management.
  • When necessary assist in incoming shipments and stock replenishments.
  • Ad-hoc duties and assignments required by management.

Working Hours:

  • 5.5 Days work week Hybrid work arrangement - including Weekend pop ups on selected weeekends of the month
  • Weekdays 1-9pm (1 hour dinner break) + 1030am to 7pm on weekend pop ups


  • Related experience will be preferred but not required
  • Minimum qualification: Diploma
  • Comfortable with physical work
  • Good teamwork and communication skills
  • Meticulous, operate with a sense of urgency and takes initiatives
  • A reliable team player who can work independently and proactively with a can-do attitude

 If you think you'll be a good fit, send in your resume and a writeup about yourself to us

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